SHOP
Repair Services
$0.00 - $50.00
Shipping & Returns
SHIPPING
Orders can be shipped to all 50 U.S. states. The shipping cost for most items is based on the item's size, weight, shipping method and delivery address.
Please view our Shipping policy for more information.
RETURNS
All LuggageWorks products are backed by our 100% satisfaction guarantee. If you receive your bag and are not completely satisfied, you can return the unused item to us within 30 days and we will replace it or refund your money.
Please view our Returns policy for more information.
Warranty
We proudly stand behind the quality, craftsmanship and performance of our products. In the unlikely event that a problem occurs, our warranty is in place.
For defects due to materials or workmanship, we will repair or replace the item, at our option, during the warranty period.
Please see our Warranty page for more information.
SKU: REP-001
Premium Update (Executive Series $275 | Stealth Series $300 | Premier Series $325)
Includes:
- Return shipping to addresses in the 48 contiguous states.
- Repair any issues on the rolling bag frame
- All zippers and fabric will be brand new.
We will begin repairs immediately and email you an invoice when complete. Payment will be due at that time.
Some older/discontinued models are not eligible - we will contact you with options if that is the case.
Itemized repairs (variable price)
The Repair Center will complete a full inspection of your luggage and contact you via email or phone to discuss repairs recommended and the associated cost. We will begin fixing the luggage upon your approval and email an invoice when complete.
Please note, certain discontinued models cannot be repaired to our durability standards due to parts availability and excessive fabric/zipper deterioration.
In those cases, our team will contact you with great trade in options.