LuggageWorks Service Department

Let LuggageWorks Repair Department restore your bag to smooth operation and get it looking great again! We offer full service repairs on all of our luggage to keep you rolling.

AURORA SERIES REPAIRS

For repairs on our AURORA series luggage please complete the AURORA SERIES REPAIR FORM. Insert the completed form in your bag and ship to our repair center at:

LuggageWorks Repairs
1683 17TH Street
Wyandotte, MI 48192

Download the Aurora Series return form here >>

ALL OTHER REPAIRS

For all repairs on our EXECUTIVE, STEALTH, STEALTH PREMIER, CARBON and all ACCESSORY BAGS please complete the LUGGAGEWORKS REPAIR FORM. Insert the completed form in your bag and ship to our repair center at:

LuggageWorks Repairs
579 W. High Street
Aurora, MO 65605

Download the LuggageWorks Series return form here >>

For warranty repairs we will not contact you. We will begin working on your luggage right away and ship it back to you via federal express as soon as complete.

We offer the following options for the repair of your bag after the warranty period ends:

PREMIUM UPDATE WITH NEW SHELL, INCLUDING RETURN SHIPPING TO DOMESTIC USA ADRESSES - $249.99 – This will fix any issues on the rolling bag frame and all zippers and fabric will be brand new. We will begin repairs immediately and email an invoice when complete. Some older/discontinued models are not eligible for this service – we will contact you with options if that is the case.
STANDARD UPDATE - $189.99 plus shipping and additional charges for bottom or top casting – This will fix all zippers and other issues on the rolling bag.
ITEMIZED REPAIRS – We will complete a full inspection and contact you via email to discuss charges.

Loaner bag

We know it is a burden to be without your bag for the duration of the repair process. To help with this we offer free loaner bag service all you pay for is the shipping. Please click below to request and pay for your loaner online.

LOANER BAG PURCHASE

If you have any questions or concerns please Contact Us