Service Dept

LuggageWorks Service Department

Let LuggageWorks Repair Department restore your bag to smooth operation and looking great. We offer full service repairs on all of our luggage to keep you rolling.

AURORA SERIES REPAIRS

For repairs on our AURORA series luggage please complete the AURORA SERIES REPAIR FORM. Insert the completed form in your bag and ship to our repair center at:

LuggageWorks Repairs

1683 17TH Street

Wyandotte, MI 48192

Download the Aurora Series return form here >>

ALL OTHER REPAIRS

For all repairs on our EXECUTIVE, STEALTH, STEALTH PREMIER, CARBON and all ACCESSORY BAGS please complete the LUGGAGEWORKS REPAIR FORM. Insert the completed form in your bag and ship to our repair center at:

LuggageWorks Repairs

579 W. High Street

Aurora, MO 65605

Download the LuggageWorks Series return form here >>


For warranty repairs we will not contact you. We will begin working on your luggage right away and ship it back to you via federal express as soon as complete.

We offer the following options for the repair of your bag after the warranty period:

  • PREMIUM UPDATE WITH NEW SHELL, INCLUDING RETURN SHIPPING - $229.99 – This will fix any issues on the rolling bag frame and all zippers and fabric will be brand new. We will rush the service for fastest turnaround time.
  • STANDARD UPDATE - $179.99 plus shipping and additional charges for bottom or top casting – This will fix all zippers and other issues on the rolling bag.
  • ITEMIZED REPAIRS – We will complete a full inspection and contact you via email to discuss charges.

Loaner bag and shipping options

We know it is a burden to be without your bag for the duration of the repair process. To help with this we offer free loaner bag service all you pay for is the shipping. Please click the link below to request and pay for your loaner online.

LOANER BAG PURCHASE

We also know that shipping the bag to us can be a cumbersome and expensive process. We recommend shipping with federal express as no box is needed. Simply attach the shipping label to a fedex tag available at fedex shipping locations. You can save some money and time by requesting a prepaid shipping label at a discounted rate. Please click below to purchase prepaid labels for your luggageworks repair:

SHIPPING LABEL PURCHASE

Return or Pre-Paid Shipping Fees:

  • 22” Rolling Bags - $16.99
  • 26” Rolling Bags - $22.99

These rates apply for domestic USA addresses only.


If you have any questions or concerns please contact our service department from 8am to 5pm CST Monday through Friday at 417-459-4250.

Copyright © 2019 LuggageWorks.All Rights Reserved.