Shipping & Returns
All LuggageWorks products are backed by our 100% satisfaction guarantee. If you receive your bag and are not completely satisfied, you can return the unused item to us within 30 days and we will replace it or refund your money.
Embroidered or monogrammed items are considered to be customized items and cannot be returned or refunded except in accordance with our limited manufacturer’s warranty.
You will be responsible for the expense of returning the item to us.
Phone us at: 417-459-4250
Fax us at: 417-678-6277
*Please note our current Customer Service hours are from 8am to 5pm Central Time Monday through Friday
Email us at: email@example.com
Our address: 579 W. High St. Aurora, MO 65605
How Shipping Costs Are Calculated
The shipping cost for most items is based on the item's size, weight, shipping method and delivery address.
In your shopping cart, we show an estimated shipping cost, based on our lowest-price shipping method and assuming all items in your cart are going to a single address within the 48 contiguous United States.
PLEASE NOTE: WE ARE OPEN MONDAY THROUGH FRIDAY 7AM THROUGH 5PM CST. ALL EXPRESS SHIPPING ORDER PLACED AFTER 12:00pm CST, MONDAY THROUGH FRIDAY, WITH EXCLUSION OF HOLIDAYS, WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.
Shipping to an Address Other Than Your Billing Address
If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company.
Your order will not be processed until your payment has been confirmed. This helps prevent fraudulent use of your credit card.
Additional charges for Sat. delivery; call for quote.
This chart is limited to domestic ground shipments within the Continental U.S.
NO Ground Shipping to Hawaii or Alaska.
How Sales Tax is Calculated
Sales Tax will be charged only to orders which have a Missouri (7.725%) shipping address and as per Missouri state law will only be assessed on the items. Sales tax will be added to these orders at the time of checkout.
All orders placed with Luggageworks (phone, fax, mail, internet/web & email) constitute the acknowledgement and acceptance of all conditions listed below. All parts shall remain the property of Luggageworks until paid for in full. Luggageworks reserves the right to change the method of shipping to a billing address. All credit card orders will not be shipped until all information is verified and matched. All unpaid orders will be cancelled after 30 calendar days. Product availability is subject to change with out notice. Customer will be notified by email if product(s) is unavailable. Orders will only ship complete unless otherwise requested by customer, and additional shipping charges will apply.
Return for exchange or refund will be allowed only within 30 calendar days from the date of receipt. All authorized return merchandise must be in original saleable packaging. No return or exchange on merchandise that shows the signs of having been used.
Returns must be sent freight prepaid and insured by you, the buyer. A refund, exchange or core return will not be considered until all relevant items have been returned to Luggageworks. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you.
Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packaging materials for carrier inspection. Luggageworks cannot initiate any claims with the carrier. All approved refunds will be paid either by company Check, Credit Card Credit, or Account Credit to be determined by Luggageworks. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Luggageworks will not be held responsible for delays above and beyond its control. NO cancellation, refunds, or exchanges on special order items or custom order items. Any refused shipment sent back to Luggageworks does not constitute the right to a refund or credit. It is the customers' responsibility to make all arrangement with Luggageworks for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment.