Return Your LuggageWorks Order

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All LuggageWorks products are backed by our 100% satisfaction guarantee.  If you receive your bag and are not completely satisfied, you can return the unused item to us within 30 days and we will replace it or refund your money.

Embroidered or monogrammed items are considered to be customized items and cannot be returned or refunded except in accordance with our limited manufacturer’s warranty.

Return Instructions (Please Read)

  • All returns must be sent back boxed. FedEx will not accept unboxed items.
  • Please include the packing slip with your return. If no packing slip is included, this may delay your refund.
  • Items must be returned in the same condition they were received.
  • You will be refunded your purchase price including any applicable sales taxes, minus shipping fees.
  • Once we receive your returned item, a credit will be applied (minus any shipping fees) to your original method of payment. Please allow 10-14 business days for your return and refund to be processed once received.

To generate your return label and start the return process, enter your order information below:


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