Return Policy

Return & Refund Policy

All LuggageWorks products are backed by our 100% satisfaction guarantee.  If you receive your bag and are not completely satisfied, you can return the unused item to us within 30 days and we will replace it or refund your money.

Embroidered or monogrammed items are considered to be customized items and cannot be returned or refunded except in accordance with our limited manufacturer’s warranty.

Returns

You have 30 (change this) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, call us at: 417-459-4250 or email us at: support@luggageworks.net