Service Department

Service Department

Let LuggageWorks Repair Department restore your bag to smooth operation and great looks.

We offer full service repairs on all of our luggage to keep you rolling. If you need a loaner bag during the process just let us know – you only pay for the shipping. For warranty repairs please call our service department at 417-459-4250. We can advise on the fastest and most convenient method to get you rolling again.

We offer the following options for the repair of your bag after the warranty period:

Option #1: Itemized Repairs

We inspect the bag and list items that are worn or broken.  You will be contacted by our customer service agents to go over the items for your approval before we start.

Option #2: Rolling Bag Update

This option will repair all zippers and external hardware for a cost of $179.99. Top and bottom castings—an additional charge of $15.00 each.

Return Shipping Fees:

Accessory Bags - $10.99

22” Rolling Bags - $16.99

26” Rolling Bags - $22.99

To initiate the repair process please ship your bag to the address below and include our Repair Form or a note with your name, address, email, phone number, and a brief description of the request:

Download the return form here >>

LuggageWorks Repairs

579 W. High Street

Aurora, MO 65605

If you have any questions or concerns please reach our service department from 8am to 5pm CST Monday through Friday at 417-459-4250

Copyright © 2019 LuggageWorks.All Rights Reserved.